Summary

Digital transformation of public administration is often focused primarily on speed and efficiency, while issues of transparency, inclusiveness and citizen trust are not sufficiently taken into account. WEF experts note that many digital projects fail to achieve the expected results due to the dominance of a technology-centric approach, in which systems are designed around technologies and institutional constraints rather than real-life situations and citizens’ needs. As a solution, the WEF proposes a set of principles for the responsible implementation of GovTech and digital public service infrastructure. These include a citizen-first approach, digital inclusion, transparency of systems using artificial intelligence, and ensuring digital sovereignty over data. The authors also recommend using modular architectures, open standards, independent audits of AI solutions and permanent mechanisms for citizen feedback. Particular attention is paid to the development of experimental regulatory regimes that allow innovations to be tested without creating risks for critical public services.